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Patient satisfaction with humanistic nursing in Chinese secondary and tertiary public hospitals: a cross-sectional survey

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收录情况： ◇ SCIE ◇ SSCI

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机构： [1]Department of Nursing, Union Hospital of Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China. [2]Department of Otorhinolaryngology Head and Neck Surgery, Union Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China. [3]Department of Orthopedic, Qilu Hospital of Shandong University Dezhou Hospital, Dezhou, Shandong, China. [4]Department of Nursing, Henan Provincial People's Hospital, Zhengzhou, Henan, China. [5]Department of Nursing, Jingzhou Central Hospital, Jingzhou, Hubei, China. [6]Department of Nursing, Laibin People's Hospital, Laibin, China. [7]Department of Nursing, Nanchong Central Hospital, Nanchong, Sichuan, China. [8]Heart Center of Henan Provincial People's Hospital, Central China Fuwai Hospital, Central China Fuwai Hospital of Zhengzhou University, Zhengzhou, Henan, China. [9]Department of Nursing, The Fourth Affiliated Hospital of Harbin Medical University, Harbin, Heilongjiang, China. [10]Department of Nursing, Shengjing Hospital of China Medical University, Shenyang, Liaoning, China. [11]Department of Nursing, Luohe Central Hospital, Luohe, Henan, China. [12]Assisted Reproductive Centre, Henan Provincial People's Hospital, Zhengzhou, Henan, China. [13]Institute of Psychology and Behaviour, Henan University, Kaifeng, Henan, China. [14]Outpatient of International Medical Center, Henan Provincial People's Hospital, Zhengzhou, Henan, China. [15]Department of Nursing, The First Affiliated Hospital of Zhengzhou University, Zhengzhou, Henan, China. [16]Department of Health Medicine, People's Liberation Army General Hospital of Southern Theatre Command, Guangzhou, Guangdong, China. [17]School of Nursing, Guangzhou Medical University, Guangzhou, Guangdong, China. [18]Department of Shuguang Hospital Affiliated to Shanghai University of Traditional Chinese Medicine, Shanghai, China. [19]Department of Nursing, First Affiliated Hospital of Xi'an Jiaotong University, Xi'An, Shanxi, China. [20]Department of Nursing, General Hospital of Southern Theatre Command, Guangzhou, Guangdong, China. [21]Department of Outpatient, Henan Provincial People's Hospital, Zhengzhou, Henan, China.

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关键词： Chinese hospital patients patient satisfaction humanistic nursing national survey influencing factors

摘要：

Humanistic care pertains to the abilities, attitudes, and behaviors central to patient-centered care, contributing to patients' sense of safety and wellbeing. This study aimed to assess the satisfaction of patients with humanistic nursing care in Chinese secondary and tertiary public hospitals.A national cross-sectional survey was conducted across 30 provinces and 83 hospitals in China. Patient satisfaction with humanistic care was assessed using the Methodist Health Care System Nurse Caring Instrument (NCI), which encompasses 20 items across 12 dimensions. Each item was rated on a 7-point Likert scale, yielding a total score of 140. Multiple linear regression analysis was employed to identify factors associated with patients' satisfaction.Moderate satisfaction (mean score 91.26 ± 13.14) with humanistic nursing care was observed among the 17,593 participants. Factors significantly associated with patient satisfaction included age, hospital type, presence of children, educational attainment, place of residence, family monthly income, and medical insurance type.The study findings highlight the importance of tailored interventions, evidence-based practice guidelines, and patient-centered care in improving patients' satisfaction with humanistic nursing care. Continuous emphasis on nursing education and professional development is crucial for enhancing humanistic care and patient satisfaction.Copyright © 2023 Liu, Zhang, Guan, Song, Zhang, Fu, Wang, Tang, Chen, Guo, Fan, Hou, Wang, Wu, Shan, Zhang, Yu, Lou, Xie, Zhou, Lu, Xin, Pan and Guo.

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出版当年[2022]版：

大类 | 3 区医学

小类 | 3 区公共卫生、环境卫生与职业卫生

最新[2025]版：

大类 | 3 区医学

小类 | 3 区公共卫生、环境卫生与职业卫生

JCR分区：

出版当年[2021]版：

Q1 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

最新[2023]版：

Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

影响因子： 3 最新[2023版] 3.6 最新五年平均 6.461 出版当年[2021版] 6.002 出版当年五年平均 3.709 出版前一年[2020版] 5.2 出版后一年[2022版]

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第一作者机构： [1]Department of Nursing, Union Hospital of Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China.

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Patient satisfaction with humanistic nursing in Chinese secondary and tertiary public hospitals: a cross-sectional survey

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